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GENERAL RETURN TERMS:
Due to the nature of our products, we are unable to receive returns on products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.

RETURN POLICY:
  • Product(s) must be returned to us within ten (10) calendar days of purchase date.
  • Product(s) must be accompanied by a Product Return Form.
  • Product(s) returned for any reason other than the product(s) being defective, damaged during shipping or erroneously-shipped will:
    1. Be shipped at the customer's expense.
    2. Incur a fifteen percent (15%) restocking fee.
    3. Be eligible for store credit or credit card refund (minus any applicable restocking fee).


ACCEPTANCE OF TERMS:
If you choose to order from HookahCo.com, you are acknowledging your acceptance of this return/refund policy.
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