Due to the nature of our products, we are unable to receive returns on products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.

• Product(s) must be returned to us within ten (10) calendar days of purchase date.
• Product(s) must be accompanied by a Product Return Form.
• Product(s) returned for any reason other than the product(s) being defective, damaged during shipping or erroneously-shipped will:
  1. Be shipped at the customer's expense.
  2. Incur a fifteen percent (15%) restocking fee.
  3. Be eligible for store credit or credit card refund (minus any applicable restocking fee).

If you choose to order from HookahCo.com, you are acknowledging your acceptance of this return/refund policy.